Your Privacy Matters at jittawin

Data We Collect

When you register an account, use jittawin services, or simply browse our platform, we may collect the following categories of personal data. We collect only the information that is necessary for us to provide a safe, compliant, and enjoyable online gaming experience for players across Bangladesh.

How We Use Your Data

jittawin uses the personal data it collects for a defined set of legitimate purposes. We do not sell your personal information to third parties for advertising or marketing purposes. The following table outlines the specific purposes for which your data is processed and the lawful basis for each:

jittawin will never use your personal data in a manner that is incompatible with the purposes described above. If we intend to use your data for a new purpose not listed here, we will notify you and, where required, seek your explicit consent before proceeding.

Cookies & Tracking

jittawin uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to gather anonymised analytics data that helps us improve our service. A cookie is a small text file placed on your device when you visit jittawin. Cookies do not contain your financial or identity data.

The following categories of cookies are used on jittawin:

• Strictly Necessary Cookies: These cookies are essential for the jittawin website to function. They enable core features such as session authentication, account login persistence, and secure payment page navigation. These cookies cannot be disabled without significantly impairing the functionality of the Platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred game categories, display settings, and language configuration — so you do not need to reconfigure them on each visit. They improve the overall usability of jittawin.
• Analytics Cookies: jittawin uses anonymised analytics data to understand how players interact with the Platform. This includes page visit counts, session duration, popular game categories, and device type breakdowns. No personally identifiable information is included in analytics reports.
• Security Cookies: These cookies support our fraud detection and responsible gaming monitoring systems. They help us identify unusual login patterns, multiple account attempts, or irregular betting behaviour that may indicate a risk to the player or the integrity of the Platform.

Data Sharing & Third Parties

jittawin does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data only with trusted partners and service providers who are necessary for the operation of the Platform, and only to the extent required for the specific purpose. All third-party data processors are contractually obligated to handle your data in accordance with this Privacy Policy and applicable data protection standards.

The categories of third parties with whom jittawin may share your data include:

• Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider will receive the transaction data necessary to process the payment. Each payment provider operates under its own privacy policy.
• Game Software Providers: jittawin integrates games from licensed third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data for game integrity and performance monitoring purposes.
• Identity Verification Services: To comply with our age verification and Know Your Customer (KYC) obligations, jittawin may share identity documents with trusted verification partners who perform document authenticity and facial match checks.
• Fraud Prevention & AML Services: jittawin uses specialised third-party services to detect and prevent fraudulent activity, money laundering, and suspicious betting patterns. These services may process technical and financial data on our behalf.
• Legal & Regulatory Authorities: jittawin may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where required by applicable law. We will always endeavour to notify you of such disclosure unless prohibited from doing so by law.
• IT Infrastructure Providers: jittawin uses cloud hosting and infrastructure providers to run the Platform. These providers process technical and operational data but do not have access to your financial or identity information for their own purposes.

Data Retention

jittawin retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of data we hold:

• Account and Identity Data: Retained for the full duration of your active account relationship with jittawin plus a minimum of 5 years following account closure, in accordance with anti-money laundering and record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required for financial compliance and audit purposes.
• Gaming Activity Records: Retained for 3 years following the date of the activity, used for responsible gaming monitoring, dispute resolution, and platform analytics.
• Customer Support Communications: Retained for 2 years from the date of the interaction, enabling us to provide consistent support and resolve any recurring issues effectively.
• Marketing Preference Data: Retained until you withdraw your consent to receive marketing communications, at which point your preferences are updated within 30 days.
• Technical and Log Data: Anonymised and retained for up to 13 months for analytics and security monitoring purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be associated with your identity. Where deletion is not immediately possible due to technical or legal constraints, your data will be isolated from active processing until deletion can be completed.

Your Privacy Rights

As a player on jittawin, you hold a number of rights with respect to the personal data we hold about you. jittawin is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights listed below, please contact our privacy team at support@jittawin.

• Right of Access: You have the right to request a copy of the personal data that jittawin holds about you. We will provide this within 30 days of receiving a verified request. A copy will be provided in a clear, machine-readable format where technically feasible.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you may request that jittawin delete the personal data we hold about you. This right is subject to overriding legal obligations — for example, we may be required to retain financial transaction records for a statutory minimum period even following an erasure request.
• Right to Restrict Processing: You may request that jittawin restrict the processing of your personal data in circumstances where you believe the data is inaccurate, unlawfully processed, or no longer required by jittawin but needed by you for legal purposes.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, and machine-readable format so that it can be transferred to another service provider of your choice.
• Right to Object: You have the right to object to jittawin processing your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interests, though such objections are subject to assessment against our overriding legitimate grounds.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing that occurred prior to the withdrawal.

Data Security

jittawin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security programme is reviewed and updated on a regular basis to reflect evolving threats and best practices in the industry.

• SSL/TLS Encryption: All data transmitted between your device and jittawin is protected by 256-bit SSL/TLS encryption. This ensures that your login credentials, financial data, and personal details cannot be intercepted during transmission.
• Password Security: Player passwords are stored using industry-standard one-way hashing algorithms. jittawin staff cannot view your plain-text password under any circumstances. We strongly recommend using a unique, complex password for your jittawin account.
• Access Controls: Access to personal data within jittawin's internal systems is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of access required to perform their specific role. All internal data access is logged and audited.
• Two-Factor Authentication: jittawin offers two-factor authentication (2FA) as an optional additional security layer for player accounts. We strongly encourage all players to enable 2FA to protect their account from unauthorised access.
• Intrusion Detection: jittawin operates automated intrusion detection and monitoring systems that identify and respond to suspicious activity on the Platform in real time, Bangladesh Standard Time (UTC+6).
• Incident Response: In the event of a confirmed personal data breach that poses a risk to affected individuals, jittawin will notify affected players without undue delay and will implement immediate remediation measures.

Policy Updates & Contact

jittawin reserves the right to update or amend this Privacy Policy at any time. Any changes to this Policy will be published on this page at jittawin/privacy-policy with a revised effective date. Where changes are material — meaning they significantly affect the way in which we collect or use your personal data — we will notify you via your registered email address or via a prominent on-platform notice prior to the changes taking effect.

We encourage you to review this Privacy Policy periodically so that you remain informed about how jittawin protects your data. Your continued use of the Platform following any update to this Policy constitutes your acceptance of the revised terms.

This Privacy Policy was last updated on 1 January 2026 and applies to all players using jittawin as of that date. It supersedes all previous versions of the jittawin Privacy Policy.

This Privacy Policy should be read alongside the jittawin Terms & Conditions and Responsible Gaming policy, which together form the complete agreement between you and jittawin governing your use of the Platform.